Privacy Policy

This Privacy Policy describes how Kitbundl Technologies LLP collects, uses, stores, shares and protects personal data in connection with Prellum CRM, its websites, applications, CRM services and communication tools.

Prellum CRM is owned and operated by Kitbundl Technologies LLP.

Privacy enquiries, correction requests, deletion requests and grievances may be sent to info@profileprep.com.

Businesses use Prellum CRM to store and manage their own customer data. Those businesses determine why their customer information is processed, while Kitbundl Technologies LLP processes that information to provide and protect Prellum CRM.

Kitbundl Technologies LLP determines processing purposes for Prellum accounts, subscriptions, security, website enquiries, demonstrations, support and billing.

Account and identity information

• Name, work email, phone number, company and designation.
• Authentication identifiers, role, permissions, CRM edition and workspace information.

CRM and customer information

• Leads, customers, organisations, contacts, phone numbers, email addresses and addresses.
• Requirements, notes, tasks, follow-ups, appointments, products and services.
• Quotations, orders, customer payment records, service cases, documents and communication history.
• Delivery, installation, warranty and service data where applicable.

Billing information

• Selected SaaS package, billing cycle, trial status and subscription status.
• Razorpay customer, subscription and payment references, payment status, billing history, invoice and transaction information.

Prellum does not store full card numbers, CVVs or banking credentials.

Technical information

• IP address, browser, device, login history, application events and error logs.
• Audit logs, security records, cookies, session data and feature usage.

Website and enquiry information

• Name, email, phone, company, industry and company size.
• CRM requirement, demo appointment information and enquiry message.

Information may be used to:

• Create and manage accounts and provide CRM functionality.
• Manage leads, customers, quotations, orders and customer payment records.
• Schedule tasks, follow-ups and appointments, and operate service cases.
• Provide support and process SaaS subscriptions, trials and billing.
• Send account and service notifications and enable WhatsApp and email communications.
• Maintain audit trails, prevent fraud and unauthorised access, and diagnose problems.
• Improve Prellum CRM, comply with applicable law and enforce the Terms of Service.

Each business using Prellum CRM is responsible for:

• Having the right to collect and upload personal data, providing appropriate privacy notices and obtaining consent where required.
• Ensuring lawful communications and responding to its customers' data requests.
• Configuring roles and permissions and protecting account access.
• Avoiding unlawful or unsolicited communications.

Prellum CRM may use the WhatsApp Business Platform. When WhatsApp communication is used, processed data may include the recipient phone number, message content, template details, provider message ID, delivery status, read status, failure status and communication history.

This information may be processed through Meta, WhatsApp and their authorised infrastructure. Customers are responsible for obtaining permission to contact recipients, using approved templates, complying with Meta and WhatsApp policies, honouring opt-out requests, avoiding spam and using phone numbers lawfully.

Meta and WhatsApp operate under their own terms and privacy policies.

Information may be shared with service providers required to operate Prellum CRM, including Microsoft Azure, Clerk, Razorpay, Meta/WhatsApp, email providers, storage providers, monitoring providers, security providers and technical support providers.

Information may also be disclosed when required by law, to protect security or during a lawful business restructuring.

Kitbundl Technologies LLP does not sell customer data as part of Prellum CRM's business model.

Prellum CRM may use cloud infrastructure and providers in India or other countries. We use reasonable organisational, contractual and technical safeguards for such processing.

Information is retained only as long as reasonably necessary to provide the service, maintain the workspace, complete transactions, meet legal and accounting obligations, resolve disputes, prevent fraud, enforce agreements and maintain audit and security records.

Data may be retained temporarily after subscription termination for recovery, legal or contractual purposes before deletion or anonymisation.

Prellum CRM uses controls that may include authentication, role-based access, tenant isolation, encryption in transit, credential protection, audit records, secure cloud infrastructure, monitoring, backups and recovery controls.

No internet service can guarantee absolute security.

Subject to applicable law, individuals may request information about processed data, correction, updating, completion, deletion where applicable, withdrawal of consent where applicable and grievance redressal.

Send requests to info@profileprep.com. Requests involving data controlled by a Prellum customer may be forwarded to that customer organisation.

Essential cookies and similar technologies may be used for authentication, security, session management, preferences, performance and usage analysis.

Prellum CRM is intended for business use and is not directed at individuals under 18.

This policy may be updated when the service, integrations, law or business practices change. The updated date on this page identifies the current version.