Terms of Service

These Terms govern access to and use of Prellum CRM, operated by Kitbundl Technologies LLP.

By creating an account, purchasing a subscription or licence, accepting an invitation or using Prellum CRM, the user agrees to these Terms.

Prellum CRM may provide:

• Lead and customer management, organisations, contacts, opportunities and pipelines.
• Tasks, follow-ups, appointments, products and services.
• Quotations, orders, customer payment records and documents.
• Email and WhatsApp communication, service cases, reports and dashboards.
• Industry-specific CRM configurations.

Available features depend on CRM edition, package, licence, permissions and enabled modules.

Customers are responsible for:

• Providing accurate account information and protecting login credentials.
• Managing users, assigning roles and removing former users.
• Activity performed through the workspace.
• Notifying Prellum of suspected unauthorised access.

Subscriptions may be monthly or annual, and packages may limit active users. Trial eligibility is controlled by Prellum, payment-method authorisation may be required, and the trial duration is displayed during checkout.

Recurring billing may begin after the trial. Cancellation must follow the displayed cancellation terms. Trials may be limited to one per organisation or workspace.

Online payments may be processed by Razorpay or another authorised payment provider.

• Users authorise recurring or one-time charges.
• Prices may exclude GST unless otherwise stated.
• Billing details must be accurate and payment methods must remain valid.
• Access is activated only after authorised verification.

Prellum may send payment notifications, allow a grace period, restrict operational modules, suspend access, allow access to billing and support, and restore access after verified payment.

Suspension does not automatically delete customer data.

Prellum may be offered through SaaS subscription, Lifetime Licence, Enterprise Licence, On-Premise Licence or custom commercial agreements.

Implementation, hosting, maintenance, upgrades and support depend on the applicable quotation, agreement or licence terms. A lifetime licence does not automatically include unlimited hosting, maintenance, upgrades or third-party charges unless expressly agreed.

Customers retain responsibility for data entered into their Prellum workspace. Customers grant Kitbundl Technologies LLP a limited right to host, process, transmit, display and back up Customer Data only as required to provide and protect Prellum CRM.

Customers confirm that they have the required rights and lawful basis to process their data.

Prellum CRM may integrate with the WhatsApp Business Platform. Customers are responsible for contacting permitted recipients, obtaining consent where required, using approved templates, respecting opt-outs, preventing spam, complying with Meta and WhatsApp policies and ensuring lawful message content.

WhatsApp and Meta are third-party services. Kitbundl Technologies LLP is not responsible for Meta account restrictions, template rejection, number suspension, provider outages, third-party pricing changes, policy-based delivery rejection or delivery failures outside Prellum's reasonable control.

Customers and users must not engage in:

• Unlawful use, spam, harassment, misleading communications or prohibited or illegal content.
• Use of unlawfully obtained data, malware or unauthorised access.
• Circumvention of package limits or interference with security.
• Unauthorised reverse engineering or unauthorised resale.

Prellum CRM depends on services that may include Microsoft Azure, Clerk, Razorpay, Meta/WhatsApp, email providers, storage providers and monitoring providers. Third-party services have their own terms and availability.

Prellum CRM's software, design, branding, documentation, templates, reports, workflows and technology remain owned by or licensed to Kitbundl Technologies LLP.

Customers receive only the rights granted through their subscription or licence.

Each party must protect confidential information and use it only for purposes connected with Prellum CRM, except where disclosure is authorised or legally required.

Prellum aims to provide a reliable service but does not guarantee uninterrupted or error-free operation.

Prellum may perform maintenance, improve security, update features, modify integrations and remove unsafe or obsolete functionality.

Support levels may depend on the package, licence, implementation agreement, AMC or maintenance agreement, or service-level agreement.

Support email: info@profileprep.com.

Customers should export required information before termination.

After termination, access may be restricted, data may be retained temporarily and later deleted or anonymised, and legal, audit or transaction records may be retained where required. Unpaid obligations remain payable.

Prellum CRM is a business-management tool and does not provide legal, tax, accounting, financial or regulatory advice.

To the extent permitted by law, Kitbundl Technologies LLP is not responsible for indirect, incidental, special, punitive or consequential losses.

Aggregate liability will not exceed fees paid for Prellum CRM during the preceding 12 months, unless applicable law requires otherwise.

Customers are responsible for third-party claims arising from unlawful use, unlawfully uploaded data, unlawful communications, WhatsApp or Meta policy violations, breach of these Terms or misuse by authorised users.

These Terms are governed by the laws of India.

Jurisdiction will be connected to the registered office of Kitbundl Technologies LLP, unless another written agreement applies.

These Terms may be updated when features, pricing, law, security, integrations or business practices change. The updated date on this page identifies the current version.